Frequently Asked Questions (FAQ)
Individuals over the age of eighteen (18) are eligible to use our website. None of the content on our website is intended for use by children.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover for all purchases. We do not accept PayPal. All charges on our website are in U.S. dollars.
Unfortunately, we do run out of stock on items unexpectedly. Some glass pieces we offer are hand blown which can lead to a long production time. Rest assured, items do come back into stock every single day!
Our restocking times vary from brand to brand and piece to piece. It generally takes about 2 to 3 weeks on any product. We might get some items in faster but that cannot be guaranteed. If you have a question about a specific product, please contact us at Customer Service.
However, some items will not be restocked. One-of-a-kind pieces will not be restocked because they are unique. For everything else, we restock as quickly as possible.
Orders are fulfilled and shipped out within 3-5 business days (excluding weekends and holidays) when placed Monday-Friday by 2:00pm EST. Some orders may take longer to fulfill depending on availability. Once your order is shipped, arrival can take another 3-5 business days. Delays in transit are possible due to an influx of online orders and shortage of workers nationwide during the Covid-19 pandemic.
If you discover that you have made a mistake with your shipping address after you have placed your order, please contact us at Customer Service immediately.
Please note, dates given for shipping and delivery are only estimates and cannot be guaranteed. We are not responsible for any shipping delays.
Please read our full Shipping Policy.
Yes, we offer free shipping on orders over $75 within the continental U.S. Smaller items and international orders ship via USPS First Class Mail or Priority Mail depending on your location and the shipping costs involved. Large orders and most vaporizers ship standard FedEx Home Delivery (or FedEx Ground for non-residential addresses),
The following items need special consideration when shipping due to circumstances beyond our control:
- FedEx cannot deliver to a P.O. box.
- UPS cannot deliver to a P.O. box.
- Butane cannot be delivered to a P.O. box address or via Air/Express methods. Butane must be shipped with FedEx Ground.
If your tracking information shows “Label Created, not yet in system,” this means that we have printed your label and packed your order but the shippiing courier has not picked up for the day. Please allow 24-48 hours for the tracking website (USPS, FedEx, or UPS) to update and show your package is in transit. Once your package has been picked up, your estimated delivery date can be found with your tracking number.
If you're still having difficulty tracking your order, or if you have any other questions about your order, please contact us at support@qualitysmokeshop.com or send us a message here.
We work very hard to ensure that your package is delivered safely. However, we understand that this does not always happen. When you first receive your package, inspect the item to make sure that it is in proper working condition. If there is something that is not satisfactory, immediately take a photo and email it to us at Our Customer Service with your Return Merchandise Authorization (RMA) number and the photo.
We will try to replace the broken item, or if that is not possible, we can offer a refund or exchange for the piece. Exchanges must be of equal value to the broken item.
If there is breakage during shipping, we must be informed as soon as possible. Please inform us within 48 hours of the package arrival.
Please note, we ONLY accept returns on broken items if the item is unused.
If an item is missing from your order, please send us an email at support@qualitysmokeshop.com and let us know what’s missing. If we made a mistake, we will make it right and ship you a replacement item as soon as possible.
Also, don't forget to check all of the packaging material for missing items, since smaller items can sometimes get missed there.
Here at qualitysmokeshop.com we are a marketplace that offers thousands of products from dozens of suppliers and vendors around the United States. Because of this, there a lot of people involved in getting your package shipped out on time. So while we can't always guarantee an order can be cancelled, we're still happy to try so please let us know as soon as possible and we will always do our best to help.
Please note: once an order has been fulfilled with a tracking number, the order can no longer be cancelled.
We allow returns within 30 days of delivery for any unused items. Once your return arrives back to us, please allow up to 10 business days for your refund to process. Your refund will be of the purchase price, minus the original shipping and handling costs provided the returns are are returned in original, brand-new condition.
Any glass damage must be reported within 48 hours of delivery.
We do not manufacture any of the products offered on our website. The availability of products on our website does not indicate an endorsement of any product or affiliation with any manufacturer. Therefore, we do not provide warranties for any products offered on our website.
Yes, please read our full Privacy Policy.
If you cannot find the answer to your question here, please send us an email with your name, your order number (if applicable), and your question. Contact us at our Customer Support.
The products and statements on our website have not been evaluated by the Food and Drug Administration (FDA). Products on our website are not designed to diagnose, cure, prevent, or treat any disease.